Pick-up procedure
Passenger pick-up procedure at ORD and MDW

Pick-up instructions for Chicago O'Hare airport (ORD)

Door #5C is for taxis only at O’Hare airport terminal 5. Not for limos! 

Please remember, at the O'hare International Termial 5, do NOT walk out of door 5C. We can only pick you up at 5D or 5E at Terminal 5.


 
 

1. Please collect your entire luggage. (If you only have carry-ons, please follow the baggage claim signs anyway to be at lower level of the terminal).

2. Go outside your Terminal and locate a door number or a vestibule number we can pick you up from. 
O'Hare is a an enormous airport and we need to know exactly where at particular terminal you are at. There can be hundreds of passengers at the same time waiting for pick-up. That's why it is IMPERATIVE to locate a door number you are at.

Door numbers are located above all exit doors. At Ohare airport, we will be able to pick you up at the following vestibules: 
Terminal 1 - door #1A, 1D(middle lane)
Terminal 2 - door #2C (middle lane)
Terminal 3 - door #3A, 3D, (middle lane) 
Terminal 5 - door #5D, 5E (first lane) 

Due to City of Chicago restrictions and regulations, we CAN NOT pick-up passengers at "G" and "H" door at all terminals.

3. Call our dispatch directly at 847.266.9011. 
Our dispatch will send a car from O'hare staging (parking lot for commercial vehicles located next to Ohare) and provide you with a description and a license plate number of your limo/sedan, so you know which car is yours. Depending on time of day and traffic at Ohare, we will be able to pick you up in about 3-8 minutes on average. Please be advised that on Thursday and Friday late afternoon or early night, pick-up time might be between 8-20 minutes due to huge number of flights, passengers and unfortunately delays.

Pick-up instructions for Chicago Midway airport (MDW)

1. Collect your entire luggage. 
If you only have carry-on, please follow baggage claim signs anyway to be at lower level (arrivals).

2. Go outside to the door #2LL - middle lane. 
LL stands for Lower Level, baggage claim level. Middle lane is for limos.

3. Call our dispatch directly at 847.266.9011.
Our dispatch will send a car from Midway staging (parking lot for commercial vehicles located next to Midway airport) and provide you with a description and a license plate number of your limo/sedan, so you know which car is yours. Depending on time of day and traffic at Midway, we will be able to pick you up in about 2-5 minutes on average. Please be advised that on Thursday and Friday afternoon/night, pick-up time might be between 5-15 minutes due to huge number of flights, passengers and unfortunately delays

Pick-up at ORD (O'Hare International Airport)

Chicago O'Hare (ORD) and Midway (MDW) airport pick-up instructions

Please follow the instructions above to be quickly picked up at Chicago O'hare and Midway airport.

First of all, it is ILLEGAL to park any car, including livery vehicles, in front of Chicago O'hare and Midway airport terminals. Upon arrival, please do NOT look for a your limo parked in front of your terminal. Due to a huge number of cars at O'hare and Midway airport every day, limos can ONLY pull up to the terminal when passengers have their luggage and are ready to be picked-up. You must do the following to be quickly picked up at the door.

I want to let everyone know that we have not raised our fares for the last 4 years but due to raising costs we are forced to raise our fares by $5 for all trips and services effective 01.01.2019

THANK YOU FOR UNDERSTANDING AND LOOKING FORWARD TO CONTINUE SERVING YOU IN 2019! 

 

 

 

We accept 

 

Transfer Policies

  • AS OF 10.01.2017 a $20 charge named STC (standard transport charge) will appear on all trips. This charge will cover the credit card fee, the airport taxes and tolls fee.
  • Waiting Time – We will begin adding $1(sedan)$1.5(SUV) for every additional one minute (starting with the scheduled pick-up time) until all the passengers are loaded and the vehicle is on its way to the destination. As a courtesy the first 20 minutes fee will be waived off !!!
  • Traveling within the City of Chicago – When a customer would like transportation services that start at any location in the City of Chicago and end at any location in the City of Chicago, it is considered a city trip. The City of Chicago regulates the drivers and vehicles allowed to conduct these city trips. Customers must advise us when their reservation will include a city trip so that we can ensure a vehicle and driver licensed by the City of Chicago.
  • Cancellations/Changes – At LimoAngel, we strive to always provide dependable service that is on time or early to a prearranged trip. In order to best manage our fleet and drivers, we ask that our customers provide a reasonable amount of notice prior to canceling a trip. Reservations that are not cancelled/changed within the time specified below will be charged the full fare.
    • Non-Airport Trips and charters – Reservations that do not start or end at an airport must be cancelled a minimum of 24 hours prior to the scheduled pick up date and time.
    • Large Vehicle – Reservations for vehicles that have seating capacity of more than 10 passengers must be cancelled a minimum of 7 days prior to the scheduled pick up date.
    • Sedan and SUVs Vehicle – Local (Chicago Area) Reservations for these vehicles must be cancelled a minimum of 2(two) hours prior to the scheduled pick up time.
    • Special Events – Reservations for weddings, proms, concerts, funerals or hourly trips must be cancelled a minimum of 7 days prior to the scheduled pick up date.
  • No Show – Reservations where our driver was on location on time per the reservation and waiting for the passenger(s) at least 20 minutes will be charged the full fare.
  • Large/Premium Vehicle – A non-refundable deposit of 50% may be requested for any vehicle that has a seating capacity more than 10 passengers or is not a Lincoln Town Car.
  • Alcohol is permitted only in stretch limousines – Persons of legal drinking age are permitted to bring their own alcoholic beverage(s). If there are any passengers under the age of 21 in our vehicle, no alcohol will be permitted in the vehicle.
  • Venues Designated Pick-Up Areas – Venues holding special events such as concerts or sports events have designated pick up locations where limousines must wait and load passengers.
  • Passenger Property – Customers should check the vehicle, including behind the seats and floors, for any belongings before exiting the vehicle. Unless the trip is reserved at an hourly rate (charter), the customer must not leave any personal belongings in the vehicle. We are not responsible for any items left behind or damaged luggage. Any items found or left behind will be returned to the main office for pick up by the customer (verification may be required). If lost and found items are not retrieved by their rightful owner within 90 days, they will be disposed of.
  • Trip Route – In order to maintain efficiency, drivers are instructed to take toll roads whenever possible. If a passenger advises a preferred route, the driver may choose to comply with the request.
  • Right to Refuse Service – Transport of passenger(s) may be refused and/or passenger(s) may be removed from vehicle for any reason(s) including but not limited to compliance with government regulations and conduct.
  • Service Failure – LimoAngel will under no circumstances be liable for any incidental or consequential damages arising from travel due to circumstances beyond our control such as mechanical failure, weather, road conditions, and emergency events. We reserve the right to, without notice, terminate, divert, postpone, delay or choose to cancel any trip without liability.
  • Large Items – It is the customer's responsibility at the time of placing a reservation to advice of any large items such as a wheelchair, luggage, golf or skiing equipment. Given enough notice and at an additional cost, the appropriate vehicle(s) to accomplish transport of passengers and luggage can be arranged.
  • Charters – A charter is the rental of the vehicle with the services of the professional chauffeur for a specific amount of time. All non-local charters will incur a specific flat fee. A non-local charter is considered if the pick-up or drop-off location is >40 miles or > one hour away from ORD.