Pick-up procedure
Passenger pick-up procedure at ORD and MDW

Pick-up instructions for Chicago O'Hare airport (ORD)

Door #5C is for taxis only at O’Hare airport terminal 5. Not for limos! 

Please remember, at the O'hare International Termial 5, do NOT walk out of door 5C. We can only pick you up at 5D or 5E at Terminal 5.


 
 

1. Please collect your entire luggage. (If you only have carry-ons, please follow the baggage claim signs anyway to be at lower level of the terminal).

2. Go outside your Terminal and locate a door number or a vestibule number we can pick you up from. 
O'Hare is a an enormous airport and we need to know exactly where at particular terminal you are at. There can be hundreds of passengers at the same time waiting for pick-up. That's why it is IMPERATIVE to locate a door number you are at.

Door numbers are located above all exit doors. At Ohare airport, we will be able to pick you up at the following vestibules: 
Terminal 1 - door #1A, 1D(middle lane)
Terminal 2 - door #2C (middle lane)
Terminal 3 - door #3A, 3D, (middle lane) 
Terminal 5 - door #5D, 5E (first lane) 

Due to City of Chicago restrictions and regulations, we CAN NOT pick-up passengers at "G" and "H" door at all terminals.

3. Call our dispatch directly at 847.266.9011. 
Our dispatch will send a car from O'hare staging (parking lot for commercial vehicles located next to Ohare) and provide you with a description and a license plate number of your limo/sedan, so you know which car is yours. Depending on time of day and traffic at Ohare, we will be able to pick you up in about 3-8 minutes on average. Please be advised that on Thursday and Friday late afternoon or early night, pick-up time might be between 8-20 minutes due to huge number of flights, passengers and unfortunately delays.

Pick-up instructions for Chicago Midway airport (MDW)

1. Collect your entire luggage. 
If you only have carry-on, please follow baggage claim signs anyway to be at lower level (arrivals).

2. Go outside to the door #2LL - middle lane. 
LL stands for Lower Level, baggage claim level. Middle lane is for limos.

3. Call our dispatch directly at 847.266.9011.
Our dispatch will send a car from Midway staging (parking lot for commercial vehicles located next to Midway airport) and provide you with a description and a license plate number of your limo/sedan, so you know which car is yours. Depending on time of day and traffic at Midway, we will be able to pick you up in about 2-5 minutes on average. Please be advised that on Thursday and Friday afternoon/night, pick-up time might be between 5-15 minutes due to huge number of flights, passengers and unfortunately delays

Pick-up at ORD (O'Hare International Airport)

Chicago O'Hare (ORD) and Midway (MDW) airport pick-up instructions

Please follow the instructions above to be quickly picked up at Chicago O'hare and Midway airport.

First of all, it is ILLEGAL to park any car, including livery vehicles, in front of Chicago O'hare and Midway airport terminals. Upon arrival, please do NOT look for a your limo parked in front of your terminal. Due to a huge number of cars at O'hare and Midway airport every day, limos can ONLY pull up to the terminal when passengers have their luggage and are ready to be picked-up. You must do the following to be quickly picked up at the door.