Terms and Conditions

 

Terms and Conditions
 
GENERAL                                                                                                                                                                     
In providing you quality service, we request you to book your reservations on line at least 24 hours in advance. For reservation less than 12 hours in advance, you must call us at 1-847-266-9011. Under normal circumstances, reservation can be made with as little as one hour notice and it's subject to availability.
                Limo Angel shall not be liable for delays or services not render due to circumstances beyond its control, including but not limited to severe weather, road conditions and vehicle breakdowns.
                All published rates are subject to change without notice. Current rates are confirmed at the time a reservation is made.
                Specialty vehicle requests are subject to availability at the time of booking.
                Limo Angel also strongly suggests the use of seat belts while the vehicle is in motion in compliance with State of Illinois Law; child seats, boosters, car seats or other child restraint mechanisms used by clients, are sole responsibility of customers and Limo Angel declines any liability; Limo Angel does not allow to start any rides if the trunk of the vehicle is not properly close (Limo Angel has de right to refuse transportation services if the luggage does not fit in the trunk and other appropriate spaces).
                Due to parking restrictions in some areas, our cars may be prohibited from waiting at front entrances. For that reasons we ask that you call our office at your scheduled pick-up time so that we may provide you with your vehicle's plate number and advise your chauffeur to proceed to your location. In highly restricted areas, we will let you know where your chauffeur is waiting.
                All content provided is copyrighted by Limo Angel, its affiliates or partners. The information presented and this website is maintained for your personal use and information. You may not alter, redistribute, copy, send, display, reproduce, publish, and transfer anytime including information, software or services obtained from this website without the written permission of Limo Angel.
CANCELATION AND ORDER CHANGES POLICY
                We prefer to receive any cancellations or changes at least 24 hours in advance, but will accept them up to at least ONE HOUR prior to the scheduled pick-up time. If ONE HOUR NOTICE is not given, we will charge the fare for a "NO-SHOW"(which represents the regular fare without the 20% gratuity for service).
                If a change order is given for a later pick-up time, and it is not received within ONE HOUR of the original pick-up time, waiting time charges may be incurred.
                A 24 hours cancellation policy and 2 hours notice for change orders applies to all charters, specialty vehicle reservations and long distance trips.                                      
PAYMENT POLICY
                The person making a reservation is the person responsible for that reservation and for payment of services we render, even when the reservation is made for another person.
                All reservations are subject to a guaranteed payment. A credit card number will be taken to secure the reservation but we will charge it only after we provide you with service.
                You can pay by credit card or cash. At this time we do not accept checks, gift cards or any other form of payment.
EARLY LATE HOURS AND HOLIDAY POLICY
                A premium rate of $20.00 applies to the following:
                DAILY: between the hours of 11.00pm - 5.00am
                HOLIDAYS: 4 of July; Labor Day; Thanksgiving Day; Christmas Day; Christmas Eve; New Year Day; New Year Eve.
WAITING TIME POLICY
                There is a 15 minutes grace period from your scheduled pick-up time. After the grace period has elapsed, there is a charge of $15.00 for every 15 minutes. After 45minutes of waiting time has elapsed, the fare automatically becomes a 2 hours minimum charter.
ADDITIONAL STOPS POLICY
                For each extra stop a fee of $10.00 will apply. This means that if you need to pick-up somebody else that you travel with, in your way to the airport, a $10.00 fee will be added to your rate.
ZERO TOLERANCE COMPLIANCE POLICY
                Limo Angel will strictly enforce State and Federal Laws and will maintain a zero tolerance compliance policy that no alcoholic beverage can be consumed or used by any person not of legal drinking age. Also, no possession, sale or consumption of any type of narcotics or illegal drugs is permitted.
                All U.S. law enforcement agencies have absolute power to stop any motor vehicle for administrative searches. If contraband is aboard, even in negligible quantities, they can seize and forfeit this vehicle to a local government agency. All law enforcement agencies are aggressively enforcing this policy. Therefore no person will bring illegal substances aboard vehicles that are owned or operated by Limo Angel.
NO SMOKING POLICY
                All of our cars are non-smoking. Client agrees that there will be no smoking in our vehicle(s).
LOST AND FOUND POLICY
                Please make sure you take all of your personal belongings when you exit the vehicle as we assume no responsibility for missing items. Limo Angel or its drivers, is no responsible for lost or stolen items, but will make all possible attempts to retrieve items and return them to the lawful owners.
PICK-UP TIME DISCLAIMER
                Selecting a pickup time later than what is recommended, could result in missing a flight or appointment. Limo Angel can NOT be held responsible and reservation will be marked as Time Requested by Customer.
PICK-UP AT THE AIRPORT
                Limo Angel must comply with the airport authorities’ rules and regulations. It is against the law for limousines to sit at the pickup area at O’Hare and Midway; they must wait in a lot around the airport. So after you’ve claimed your luggage, and you are on the lower level, ready to go, please give us a call at 1-847-266-9011 and we will advise of your car plate number and which door to proceed out of and we will send your car around for you to the curbside meeting place. Passenger should then proceed immediately to the assigned loading zone, with your luggage, to wait for the limousine. If, for some reason, the passenger is not waiting, the driver may be forced to circle the airport ramps. During heavy traffic, this can take up to 30 minutes, and can be extremely inconvenient. It is our job to get passengers out of the airport as quickly and efficiently as possible and we appreciate all cooperation with airport procedures.
                Please remember that all pickups are made at the baggage claim level of either O’Hare or Midway airport.
LUGGAGE HANDELING POLICY
                Chauffeurs are only authorized to carry any luggage to and from the vehicle and the exterior front door. The definition of “front door” is extended to be: the entry door to any residence (house, apartment, townhouse, etc.). The chauffeur is authorized to go to this entry door – and no further-providing that there is a safe and legal parking space for the vehicle. If no parking is available, the chauffeur should not leave the vehicle unattended. The customer would then be responsible for bringing the luggage to and from the vehicle, and the chauffeur as always, is required to move the luggage in and out of the trunk and to otherwise assist the customer in every way possible.
                We highly appreciate any intentions of helping our drivers with loading/unloading the luggage. However, we must ask all customers that they refrain from doing so. Otherwise, as per our “Damages” terms, they are responsible for any damage they cause to the vehicle while helping with the loading/unloading.
DAMAGES POLICY           
The person responsible for a reservation is the person responsible for any damages caused to the vehicle by any of the passengers.
                Such damages include but are not limited to: alcohol spillage, vomiting, broken or chipped glasses and decanters, broken, scratched or in any other way damaged TV screens, DVD player, CD player, radios and speakers, gum on any interior or exterior parts or surface of the vehicle, broken, scratched or in any other way damaged parts and surfaces of the vehicle, etc. The minimum charge for any such damages is $100(one hundred dollars). Should this amount not cover the repairs or replacements of damaged components; Limo Angel will bill the customer and the customer agree to pay all amounts owed.
                All passengers agree to behave in an orderly and well behaved manner. Limo Angel reserves the right to expel any person from the vehicle and/or terminate this contract in the event of a violation of any of these conditions by any passengers. In the event of such early termination, no portion of the rental fees shall be refunded.
PRIVACY POLICY
                Limo Angel respects your privacy and your name and personal information will not be given to anyone without your consent. The information you supply is used to improve service and customize offers for you. Your name and address will only be used by Limo Angel or its assignees for the purpose of rendering service or to collect payments for services rendered. Your e-mail address is used for sending confirmations, information and service enhancements.        
ACCEPTANCE OF TERMS AND CONDITIONS
                Client has read the Terms and Conditions stated above and agrees to all stated Terms and Conditions. This agreement will be considered accepted in its entirely when client checks the “ Agree” box provided in the Limousine On Line Reservation – Booking Form of this web site.

We accept 

 

Transfer Policies

  • AS OF 05.01.2017 a $15 charge named STC (standard transport charge) will appear on all trips. This charge will replace the $5 credit card fee, and the $5 airport tax and tolls fee.
  • Waiting Time – We provide a courtesy waiting time of 20 minutes for trips that are not being billed at an hourly rate. Once a scheduled pick-up exceeds the 20 minutes waiting time grace period, we will begin adding $1(sedan)$1.3(SUV/stretch limo) for every additional one minute (starting with the scheduled pick-up time) until all the passengers are loaded and the vehicle is on its way to the destination.
  • Traveling within the City of Chicago – When a customer would like transportation services that start at any location in the City of Chicago and end at any location in the City of Chicago, it is considered a city trip. The City of Chicago regulates the drivers and vehicles allowed to conduct these city trips. Customers must advise us when their reservation will include a city trip so that we can ensure a vehicle and driver licensed by the City of Chicago.
  • Cancellations/Changes – At LimoAngel, we strive to always provide dependable service that is on time or early to a prearranged trip. In order to best manage our fleet and drivers, we ask that our customers provide a reasonable amount of notice prior to canceling a trip. Reservations that are not cancelled/changed within the time specified below will be charged the full fare.
    • Non-Airport Trips and charters – Reservations that do not start or end at an airport must be cancelled a minimum of 24 hours prior to the scheduled pick up date and time.
    • Large Vehicle – Reservations for vehicles that have seating capacity of more than 10 passengers must be cancelled a minimum of 7 days prior to the scheduled pick up date.
    • Sedan and SUVs Vehicle – Local (Chicago Area) Reservations for these vehicles must be cancelled a minimum of 2(two) hours prior to the scheduled pick up time.
    • Special Events – Reservations for weddings, proms, concerts, funerals or hourly trips must be cancelled a minimum of 7 days prior to the scheduled pick up date.
  • No Show – Reservations where our driver was on location on time per the reservation and waiting for the passenger(s) at least 20 minutes will be charged the full fare.
  • Large/Premium Vehicle – A non-refundable deposit of 50% may be requested for any vehicle that has a seating capacity more than 10 passengers or is not a Lincoln Town Car.
  • Alcohol is permitted only in stretch limousines – Persons of legal drinking age are permitted to bring their own alcoholic beverage(s). If there are any passengers under the age of 21 in our vehicle, no alcohol will be permitted in the vehicle.
  • Venues Designated Pick-Up Areas – Venues holding special events such as concerts or sports events have designated pick up locations where limousines must wait and load passengers.
  • Passenger Property – Customers should check the vehicle, including behind the seats and floors, for any belongings before exiting the vehicle. Unless the trip is reserved at an hourly rate (charter), the customer must not leave any personal belongings in the vehicle. We are not responsible for any items left behind or damaged luggage. Any items found or left behind will be returned to the main office for pick up by the customer (verification may be required). If lost and found items are not retrieved by their rightful owner within 90 days, they will be disposed of.
  • Trip Route – In order to maintain efficiency, drivers are instructed to take toll roads whenever possible. If a passenger advises a preferred route, the driver may choose to comply with the request.
  • Right to Refuse Service – Transport of passenger(s) may be refused and/or passenger(s) may be removed from vehicle for any reason(s) including but not limited to compliance with government regulations and conduct.
  • Service Failure – LimoAngel will under no circumstances be liable for any incidental or consequential damages arising from travel due to circumstances beyond our control such as mechanical failure, weather, road conditions, and emergency events. We reserve the right to, without notice, terminate, divert, postpone, delay or choose to cancel any trip without liability.
  • Large Items – It is the customer's responsibility at the time of placing a reservation to advice of any large items such as a wheelchair, luggage, golf or skiing equipment. Given enough notice and at an additional cost, the appropriate vehicle(s) to accomplish transport of passengers and luggage can be arranged.
  • Charters – A charter is the rental of the vehicle with the services of the professional chauffeur for a specific amount of time. All non-local charters will incur a specific flat fee. A non-local charter is considered if the pick-up or drop-off location is >40 miles or > one hour away from ORD.