Terms & Conditions

GENERAL

In providing you quality service, we request you to book your reservations online at least 24 hours in advance. For reservation less than 12 hours in advance, you must call us at 1-847-266-9011. Under normal circumstances, reservation can be made with as little as one hour notice and it's subject to availability.

Limo Angel shall not be liable for delays or services not rendered due to circumstances beyond its control, including but not limited to severe weather, road conditions and vehicle breakdowns. All published rates are subject to change without notice. Current rates are confirmed at the time a reservation is made. Specialty vehicle requests are subject to availability at the time of booking.

Limo Angel also strongly suggests the use of seat belts while the vehicle is in motion in compliance with State of Illinois Law; child seats, boosters, car seats or other child restraint mechanisms used by clients, are sole responsibility of customers and Limo Angel declines any liability; Limo Angel does not allow to start any rides if the trunk of the vehicle is not properly close (Limo Angel has the right to refuse transportation services if the luggage does not fit in the trunk and other appropriate spaces).

Due to parking restrictions in some areas, our cars may be prohibited from waiting at front entrances. For that reason we ask that you call our office at your scheduled pick-up time so that we may provide you with your vehicle's plate number and advise your chauffeur to proceed to your location. In highly restricted areas, we will let you know where your chauffeur is waiting.

All content provided is copyrighted by Limo Angel, its affiliates or partners. The information presented and this website is maintained for your personal use and information. You may not alter, redistribute, copy, send, display, reproduce, publish, and transfer anytime including information, software or services obtained from this website without the written permission of Limo Angel.

CANCELATION AND ORDER CHANGES POLICY

We prefer to receive any cancellations or changes at least 24 hours in advance, but will accept them up to at least ONE HOUR prior to the scheduled pick-up time. If ONE HOUR NOTICE is not given, we will charge the fare for a "NO-SHOW"(which represents the regular fare without the 20% gratuity for service).

If a change order is given for a later pick-up time, and it is not received within ONE HOUR of the original pick-up time, waiting time charges may be incurred.

A 24 hours cancellation policy and 2 hours notice for change orders applies to all charters, specialty vehicle reservations and long distance trips.

PAYMENT POLICY

The person making a reservation is the person responsible for that reservation and for payment of services we render, even when the reservation is made for another person.

All reservations are subject to a guaranteed payment. A credit card number will be taken to secure the reservation but we will charge it only after we provide you with service.

You can pay by credit card or cash. At this time we do not accept checks, gift cards or any other form of payment.

EARLY LATE HOURS AND HOLIDAY POLICY

A premium rate of $20.00 applies to the following:

DAILY: between the hours of 11.00pm - 5.00am

HOLIDAYS: 4 of July; Labor Day; Thanksgiving Day; Christmas Day; Christmas Eve; New Year Day; New Year Eve.

WAITING TIME POLICY

There is a 15 minutes grace period from your scheduled pick-up time. After the grace period has elapsed, there is a charge of $15.00 for every 15 minutes. After 45minutes of waiting time has elapsed, the fare automatically becomes a 2 hours minimum charter.

ADDITIONAL STOPS POLICY

For each extra stop a fee of $10.00 will apply. This means that if you need to pick-up somebody else that you travel with, on your way to the airport, a $10.00 fee will be added to your rate.

ZERO TOLERANCE COMPLIANCE POLICY

Limo Angel will strictly enforce State and Federal Laws and will maintain a zero tolerance compliance policy that no alcoholic beverage can be consumed or used by any person not of legal drinking age. Also, no possession, sale or consumption of any type of narcotics or illegal drugs is permitted.

All U.S. law enforcement agencies have absolute power to stop any motor vehicle for administrative searches. If contraband is aboard, even in negligible quantities, they can seize and forfeit this vehicle to a local government agency. All law enforcement agencies are aggressively enforcing this policy. Therefore no person will bring illegal substances aboard vehicles that are owned or operated by Limo Angel.

NO SMOKING POLICY

All of our cars are non-smoking. Client agrees that there will be no smoking in our vehicle(s).

LOST AND FOUND POLICY

Please make sure you take all of your personal belongings when you exit the vehicle as we assume no responsibility for missing items. Limo Angel or its drivers, is not responsible for lost or stolen items, but will make all possible attempts to retrieve items and return them to the lawful owners.

PICK-UP TIME DISCLAIMER

Selecting a pickup time later than what is recommended, could result in missing a flight or appointment. Limo Angel can NOT be held responsible and reservation will be marked as Time Requested by Customer.

PICK-UP AT THE AIRPORT

Limo Angel must comply with the airport authorities’ rules and regulations. It is against the law for limousines to sit at the pickup area at O’Hare and Midway; they must wait in a lot around the airport. So after you’ve claimed your luggage, and you are on the lower level, ready to go, please give us a call at 1-847-266-9011 and we will advise of your car plate number and which door to proceed out of and we will send your car around for you to the curbside meeting place. Passengers should then proceed immediately to the assigned loading zone, with your luggage, to wait for the limousine. If, for some reason, the passenger is not waiting, the driver may be forced to circle the airport ramps. During heavy traffic, this can take up to 30 minutes, and can be extremely inconvenient. It is our job to get passengers out of the airport as quickly and efficiently as possible and we appreciate all cooperation with airport procedures.

Please remember that all pickups are made at the baggage claim level of either O’Hare or Midway airport.

LUGGAGE HANDLING POLICY

Chauffeurs are only authorized to carry any luggage to and from the vehicle and the exterior front door. The definition of “front door” is extended to be: the entry door to any residence (house, apartment, townhouse, etc.). The chauffeur is authorized to go to this entry door – and no further-providing that there is a safe and legal parking space for the vehicle. If no parking is available, the chauffeur should not leave the vehicle unattended. The customer would then be responsible for bringing the luggage to and from the vehicle, and the chauffeur as always, is required to move the luggage in and out of the trunk and to otherwise assist the customer in every way possible.

We highly appreciate any intentions of helping our drivers with loading/unloading the luggage. However, we must ask all customers that they refrain from doing so. Otherwise, as per our “Damages” terms, they are responsible for any damage they cause to the vehicle while helping with the loading/unloading.

DAMAGES POLICY

The person responsible for a reservation is the person responsible for any damages caused to the vehicle by any of the passengers.

Such damages include but are not limited to: alcohol spillage, vomiting, broken or chipped glasses and decanters, broken, scratched or in any other way damaged TV screens, DVD player, CD player, radios and speakers, gum on any interior or exterior parts or surface of the vehicle, broken, scratched or in any other way damaged parts and surfaces of the vehicle, etc. The minimum charge for any such damages is $100(one hundred dollars). Should this amount not cover the repairs or replacements of damaged components; Limo Angel will bill the customer and the customer agrees to pay all amounts owed.

All passengers agree to behave in an orderly and well behaved manner. Limo Angel reserves the right to expel any person from the vehicle and/or terminate this contract in the event of a violation of any of these conditions by any passengers. In the event of such early termination, no portion of the rental fees shall be refunded.

Limo Angel respects your privacy and your name and personal information will not be given to anyone without your consent. The information you supply is used to improve service and customize offers for you. Your name and address will only be used by Limo Angel or its assignees for the purpose of rendering service or to collect payments for services rendered. Your e-mail address is used for sending confirmations, information and service enhancements.

ACCEPTANCE OF TERMS AND CONDITIONS

Client has read the Terms and Conditions stated above and agrees to all stated Terms and Conditions. This agreement will be considered accepted in its entirety when the client checks the “ Agree” box provided in the Limousine Online Reservation – Booking Form of this web site.